Privacy Policy
SUGI Framing Studio respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or engage our framing services.
Information we collect
We may collect personal information such as:
Your name
Email address
Artwork and framing project details
Information you provide when requesting a quote or making an enquiry
We may also collect basic information about how you use our website, such as your IP address, browser type and the pages you visit. This may be collected through website analytics or similar technologies.
We aim to collect only information that is reasonably necessary for providing our services and communicating with you.
How we use your information
We may use your personal information to:
Respond to enquiries and quote requests
Discuss and manage your framing projects
Provide our services
Arrange artwork collection, delivery or installation
Communicate with you about your project
Improve our website and services
Manage our business and administrative requirements
Comply with our legal obligations
We will not use your personal information for unrelated purposes unless permitted or required by law.
How we collect your information
Where practical, we collect personal information directly from you, for example when you contact us by email, telephone or through our website.
If we receive personal information about you from another person or organisation, we will handle that information in accordance with applicable privacy laws.
Sharing your information
We do not sell or rent your personal information.
We may share your information with trusted service providers where reasonably necessary to operate our business. These may include providers of website hosting, email, payment processing, delivery, technology or other business services.
We only provide information that is reasonably necessary for these services.
We may also disclose personal information where required or authorised by law.
Some of our service providers may be located outside Australia. Where this occurs, we will take reasonable steps to ensure your personal information is handled appropriately.
Website and cookies
Our website may use cookies or similar technologies to help the website function, understand how visitors use our website and improve the user experience.
You can usually control or disable cookies through your browser settings. Some website functions may not work correctly if cookies are disabled.
Keeping your information secure
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of storing or transmitting information online is completely secure, and we cannot guarantee absolute security.
When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, unless we are required to keep it by law.
Accessing or correcting your information
You may contact us if you would like to request access to the personal information we hold about you.
You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.
We will respond to reasonable requests within a reasonable period and in accordance with applicable privacy laws.
Privacy complaints
If you have a concern about how we have handled your personal information, please contact us first so that we can understand the issue and try to resolve it.
Please contact:
SUGI Framing Studio
South Yarra, Melbourne, Australia
Email: info@sugiframes.com
We will take reasonable steps to investigate and respond to your complaint.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through its website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or applicable privacy requirements.
The latest version will be published on this website.
Last updated: August 2026